Shipping policy
At HOAXtech, we are committed to delivering innovative products efficiently, securely, and reliably. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth experience from checkout to doorstep.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be extended. Customers will be notified if significant delays occur.
2. Shipping Times
Delivery times vary depending on the destination, courier services, and local logistics conditions.
- Local deliveries: Typically 2–7 business days.
- Regional deliveries: Typically 5–12 business days.
- International deliveries: Typically 7–21 business days.
These delivery estimates are provided as guidelines and are not guaranteed delivery dates.
3. Shipping Costs
Shipping fees are calculated during checkout based on the destination, package size, weight, and available delivery methods.
From time to time, HOAXtech may offer promotional free shipping campaigns, which will be clearly communicated on the website when available.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.
Tracking updates are provided by the shipping carrier and may take time to appear after shipment has been processed.
5. Delivery Delays
While HOAXtech strives to meet estimated delivery timelines, delays may occur due to factors beyond our control, including:
- Severe weather conditions.
- Customs inspections or international clearance procedures.
- Courier service disruptions.
- Public holidays and peak shipping periods.
- Incorrect or incomplete shipping information provided by the customer.
HOAXtech is not responsible for delays caused by third-party carriers once an order has been handed over for shipment.
6. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details provided during checkout are accurate and complete.
HOAXtech cannot be held responsible for delivery issues resulting from incorrect addresses, incomplete information, or failed delivery attempts caused by customer error.
7. Lost or Missing Packages
If you believe your package has been lost or has not arrived within the expected timeframe, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and provide updates where available. Resolution timeframes may vary depending on the courier's investigation process.
8. International Shipping
International customers may be subject to customs duties, taxes, import fees, or other charges imposed by their local authorities.
These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.
9. Contact Us
If you have any questions regarding shipping, delivery times, tracking information, or order status, our team is here to help.
HOAXtech reserves the right to modify this Shipping Policy at any time to reflect operational, logistical, legal, or business changes. Continued use of our services constitutes acceptance of the most current version of this policy.