Refund policy

At HOAXtech, we are committed to delivering innovative products that meet the highest standards of quality and performance. We understand that sometimes a product may not meet your expectations, and we have created this Return & Refund Policy to ensure a fair and transparent experience for all customers.

1. Return Eligibility

We accept return requests within 14 days of the delivery date for eligible products.

To qualify for a return, the item must:

• Be in its original condition.
• Be unused and free from damage caused after delivery.
• Include original packaging, accessories, manuals, and components.
• Be accompanied by proof of purchase or order confirmation.

HOAXtech reserves the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products showing signs of misuse, alteration, or accidental damage.
• Items returned without original packaging or essential components.
• Products marked as final sale or clearance items.
• Personal-use products where hygiene concerns apply once opened or used.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the problem.

Once reviewed and approved, HOAXtech may offer a replacement, store credit, or refund depending on the circumstances.

4. Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method used during checkout.

Depending on your payment provider, refunds may take between 5–10 business days to appear in your account.

5. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a defective product, shipping error, or an issue caused by HOAXtech.

We recommend using a trackable shipping service, as HOAXtech cannot guarantee receipt of returned items that are lost during transit.

6. Exchanges

Where applicable, we may offer product exchanges for defective or damaged items. Exchange requests are subject to stock availability at the time of processing.

7. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has entered fulfillment or shipping, it may no longer be eligible for cancellation.

8. Contact Us

Our team is always ready to assist. If you have any questions regarding returns, refunds, or exchanges, please contact us at:

HOAXtech reserves the right to update or modify this Return & Refund Policy at any time to reflect operational, legal, or business changes. Continued use of our services constitutes acceptance of the latest version of this policy.